How to File a Claim
Depending on the carrier, you or your customer can submit a claim for the following scenarios:
- Shipment arrived to customer damaged
- Tracking shows “delivered” but customer did not receive it
- Lost package in transit
DHL & FedEx
The shipper must file a claim. Please contact fulfillment@shiphero.com to file a claim. We will need:
- Order number
- Issue (which products were damaged)
- Value of each product
- Type of commodity
UPS
You can file the claim. A claim for a damaged shipment, missing package after delivery or lost package while in transit can be filed by the receiver via the UPS website, telephone or e-mail. Learn more about filing claims with UPS.
USPS
You can file the claim. File a claim with USPS here.
FlavorCloud
All FlavorCloud shipment issues should be directed to support@flavorcloud.com.