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How to File a Claim

How to File a Claim

Depending on the carrier, you or your customer can submit a claim for the following scenarios:

  • Shipment arrived to customer damaged
  • Tracking shows “delivered” but customer did not receive it
  • Lost package in transit

DHL & FedEx

The shipper must file a claim. Please contact fulfillment@shiphero.com to file a claim. We will need:

  • Order number
  • Issue (which products were damaged)
  • Value of each product
  • Type of commodity


You can file the claim. A claim for a damaged shipment, missing package after delivery or lost package while in transit can be filed by the receiver via the UPS website, telephone or e-mail. Learn more about filing claims with UPS.


You can file the claim. File a claim with USPS here.


All FlavorCloud shipment issues should be directed to support@flavorcloud.com.

Updated on November 4, 2021

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