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Receiving Guidelines

Please read these Receiving Guidelines carefully. Any deviations from Guidelines may result in additional fees ($35/hour) and delays in the receiving process.

  • We reserve the right to refuse inventory that is in violation of our receiving guidelines.
  • Peak season receiving times (11/1/2020 – 1/5/2021) can be found here starting September 1, 2020. There are no guarantees on receiving inventory during peak season.
  • All freight deliveries must schedule an appointment with freight@shiphero.com. We reserve the right to refuse freight if you do not make an appointment.
  • We can only accept your inventory during business hours.
  • Inventory that does not follow our guidelines will be subject to longer wait times. This may take up to an additional three (3) weeks depending on how disorganized the inventory arrives.
  • We reserve the right to return/reject inventory to sender if guidelines and/or instructions are not followed.
  • Inventory less than a palette, will be received into our system within (5) five full business days. Please note the first day a shipment arrives is day zero (0).
  • Inventory of a palette (or more ) and less than a half a container, will be received into our system within (7) seven full business days. Please note the first day a shipment arrives is day zero (0).
  • Inventory of more than a half a container and less than a full container, will be received into our system within (10) ten full business days. Please note the first day a shipment arrives is day zero (0).
  • Inventory of more than a full container and less than two (2) full containers, will be received into our system within (14) fourteen full business days. Please note the first day a shipment arrives is day zero (0).
  • If you do not have a ShipHero approved Receiving Schedule we reserve the right to not receive any inventory. Merchant agrees that ShipHero will not incur any liability for rejecting delivery (not receiving inventory).
  • ShipHero will incur no additional liability for Inventory that is not received within these frames.
  • Add one (1) business day receiving times if you require barcoding.
  • Review how to prepare inventory here :
Updated on September 11, 2020

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