If you have some products that you drop ship, you can set them as “drop ship only” in your portal. Once you do that, ShipHero will know which products need to be picked and packed in our warehouse, even when orders contain both drop shipped products and products ShipHero needs to fulfill.
Orders that contain only items with drop shipped products will still import to ShipHero, but they won’t appear for our warehouses to pick and ship. The item marked as “drop ship only” will remain unfulfilled in our system until it’s either updated to fulfilled on the store platform, which updates it on our system, or manually updated to fulfilled in sfapp.shiphero.com.
To make a product “drop ship only”:
- Log into sfapp.shiphero.com.
- Navigate to the product page.
- Search for the correct sku and click into it.
- Select the “Drop Ship Only” setting on the right.
- Save your change.
Currently, this setting is on a sku by sku basis and cannot be adjusted in bulk.