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ShipHero Fulfillment Support Overview

Every ShipHero Fulfillment Customer has unlimited access to support services and resources, so take advantage of our three main support avenues:

  • Self-Help Resources:  help website and FAQs, webinars, and YouTube videos available for everyone.
  • Developer Community: online forum for developers to brainstorm solutions or work directly with ShipHero API experts.
  • ShipHero Customer Support: direct chat and email support to diagnose and resolve issues, as well as give advice on product features.

How to Access Our Support Team

Self-Help Resources

Developer Resources

ShipHero Customer Support

Customers have 24/7 access to ShipHero Fulfillment Support through our Customer Portal chat service.

  • Log in to sfapp.shiphero.com
  • Click on the blue chat bubble at the bottom right of your screen or;
  • Email fulfillment@shiphero.com directly
Updated on March 2, 2021

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