Every ShipHero Fulfillment Customer has unlimited access to support services and resources, so take advantage of our three main support avenues:
- Self-Help Resources: help website and FAQs, webinars, and YouTube videos available for everyone.
- ShipHero Customer Support: direct chat and email support to diagnose and resolve issues, as well as give advice on product features.
- Developer Community: online forum for developers to brainstorm solutions or work directly with ShipHero API experts.
How to Access Our Support Team
Self-Help Resources
- Help Site: https://fulfillment-help.shiphero.com/
- ShipHero YouTube Videos: https://www.youtube.com/c/ShipHero
ShipHero Customer Support
Customers have 24/7 access to ShipHero Fulfillment Support through our Customer Portal chat service.
- Log in to sfapp.shiphero.com
- Click on the blue chat bubble at the bottom right of your screen or;
- Email fulfillment@shiphero.com directly
Developer Resources
- API Resources: https://developer.shiphero.com/fulfillment/
- Developer Community: https://community.shiphero.com/