ShipHero provides merchants with standard packaging materials. These materials are FREE and non-branded. We will ship your order in the smallest available packaging from the list below. Alternatively, you can provide us with custom packaging materials to use instead. If you provide us with packaging, it will be added as a pick to your orders.
Important Note: Other than the standard packaging materials described in this article, each warehouse has its own legacy box sizes. We are constantly revising our box selection to make sure we meet our merchant’s needs.
We have started using more efficient boxes at our fulfillment centers and may stop carrying the old boxes that are no longer part of our standard list.
We will use the smallest box/poly available. It is important to understand that your larger items may be subject to DIM weight. If the dimensional weight is greater than the actual weight, dimensional weight is used instead of the package’s actual weight (DIM Weight (Lbs) = L * W * H / 166).
Please contact email@example.com if you would like to provide your own custom box to avoid the potential DIM surcharge.
12x4x4 (at select locations)