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How much do Returns cost?

You must be pre-approved for returns. Please email fulfillment@shiphero.com for approval.

Returns Sent to ShipHero’s Warehouse Location:

  • Restocking Fee: $2.75 for first item and $0.25 for each additional item
  • Inspection Fee: $3.45 per unit returned (apparel) / $2.95 per unit returned (non-apparel)
  • Self Returns: $2.75 for first item and $0.25 for each additional item + inspection fee per unit (if applicable)
  • Paid Label Fee: cost of return label
  • Return to Sender: shipping label back, same cost it was to send out (if applicable)

Let’s say you have a customer return an order of 5 items (Order A). Below are the different scenarios for return options:

Paid Label Return Breakdown for Order A:

Shipping Rate: $8.00 (cost of return label based on weight)
Inspection fee: $17.25 ($3.45 x 5)
Restocking fee: $3.75 ($2.75 first item + $0.25 x 4)
TOTAL CHARGE: $29

Self Return Breakdown for Order A:

Inspection fee: $17.25 ($3.45 x 5)
Restocking fee: $3.75 ($2.75 first item + $0.25 x 4)
TOTAL CHARGE: $2
1

Return to Sender for Order A:

  • Shipping Rate: Same cost to ship the order out
  • Inspection fee: $3.45
  • Restocking fee: $3.75 ($2.75 first item + $0.25 x 4)
  • TOTAL CHARGE: $7.20 + Shipping label cost

NOTE: All return labels are standard service level. The return shipping label fee will only charge for standard service return shipping labels even if the original order shipped overnight or expedited.

Returns Sent to Your Office or Your Warehouse Location:

You have the option to send returns back to your office or a 3rd party address. The label cost may be more than the cost to fulfill the same order. This is because returns labels must be generated through USPS. USPS allows for pay on scan and also allows pickup free of charge from any address.

  • Restocking Fee: Does not apply ($0)
  • Self Return: Does not apply ($0)
  • Inspection Fee: Does not apply ($0)
  • Paid Label Fee: cost of return label (changes depending on weight of RMA)

Using the same scenario as above, let’s say your customer returns Order A with 5 items.

Return Sent to Your 3rd Party Location Breakdown:

Paid Label Fee: $8.00
Inspection Fee: $0
Restocking Fee: $0
TOTAL CHARGE: $8.00

RETURN DEFINITIONS

  • Restocking Fee: cost of labor to restock items in inventory bins
  • Inspection Fee: cost of superficial inspection (check for any obvious, visible damages)
  • Self-Return: no RMA previously created in our system; warehouse creates RMA
  • Paid Label Fee: Cost of return label generated through ShipHero’s carrier account
  • Return to Sender: Package denied and sent back to warehouse location
Updated on September 15, 2021

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