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What do returns cost?

You must be pre-approved for returns. Please email fulfillment@shiphero.com for a quote. The pricing listed below is basic pricing and may change depending on the type of product.

Types of Returns & Basic Pricing

Return to Sender: shipping label back (this is the same price charged to pick, pack and ship out) + (starting at) $2.75 for first item and $0.25 for each additional item.

Self returns: $3 base fee plus custom inspection fee for each item.

Paid returns: shipping label back (this is the same price charged to pick, pack and ship out) + plus custom inspection fee for each item.

Returns sent back to Merchant: Merchants have the option to send returns back to their home (or a 3rd party address). The cost of this return will be quoted once the 3rd party address is added. The label cost may be more than the cost to fulfill the same orders. This is because returns labels must be generated through USPS. USPS allows for pay on scan and also allows pickup free of charge from any address.

ShipHero Fulfillment provides a widget that you can embed in your e-commerce store to allow customer returns. In this video, we will walk you through how to enable customer returns and embed the widget in your store.

Updated on March 23, 2021

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