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What happens if I need to remove inventory?

  1. If merchant chooses to terminate fulfillment with ShipHero, merchant must give 30 days written notice. Shiphero will use best efforts to palletize all on-hand merchant inventory within 30 days of notice – this is the removal period. ShipHero has no obligation to palletize or aggregate on-hand merchant inventory during peak season (November 10th – January 5th) . The 30 day removal period will cease during that time. Meaning if notice is give on November 9th – the 30 day removal time clock will not start until January 6th. Merchant will be charged $35 per hour for all labor associated with removal in additional to shipping and forwarding costs.
  2. ShipHero reserves the right to terminate fulfillment services for merchants at any time. ShipHero will charge $35 per hour for all labor associated with removal upon termination of services.
  3. ShipHero reserves the right to stop receiving merchant inventory.
  4. ShipHero reserves the right to transfer inventory between warehouses. 
  5. Shiphero reserves the right to not start the removal process if merchant has an outstanding debt to ShipHero or does not have a valid credit card on file.
  6. ShipHero reservers the right to remove the product if it is in violation of our terms of service or violates and local or federal law.
Updated on April 24, 2020

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