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  3. What if a carrier loses my package?

What if a carrier loses my package?

We try out best to have every package reach its’ final destination. We are not responsible for packages in a carrier’s possession that are not delivered. We do not cover the cost of your product if a carrier loses your package. If a package is marked as delivered but your customer claims they did not receive it, then please reach out to fulfillment@shiphero.com so we may file a claim.

Our team needs to know:

  • ShipHero Order Number
  • Value of each product on the order
Updated on June 29, 2021

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