We try out best to have every package reach its’ final destination. We are not responsible for packages in a carrier’s possession that are not delivered. We do not cover the cost of your product if a carrier loses your package. If a package is marked as delivered but your customer claims they did not receive it, then please reach out to email@example.com so we may file a claim.
Our team needs to know:
- ShipHero Order Number
- Value of each product on the order