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What is an address hold?

We verify all US addresses via the USPS register. We will automatically place an order on hold (address hold) if the address cannot be verified by the USPS. 

We will NOT ship orders that are placed on hold until you updated the address and remove the hold. 

If an order is put on address hold you must do the following:

  1. Contact your customer to confirm the address
  2. Update the address in ShipHero. You can update the address on the Order Page – it is on the top right hand side (screenshot below). Click on the blue address text. An overlay will pop up where you can edit the address and save the new address. You MUST update the address in ShipHero – NOT in Shopify.
  3. Update the address and save it. 
  4. Remove the hold from the order. 
Updated on April 12, 2020

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